Nectar Premier 13” Queen Mattress – Medium Firm – Contouring Memory Foam – Cooling Upgrade – 2” Pressure Relief Layer – Mattress in a Box – 365-Night Trial & Forever Warranty

My new purchase
So very easy to set up. I am an older female and got it out of the box and on my bed frame by my self. Instructions were great. So easy. It was fully expanded in 2 hrs. The bed was very firm the first night but softened up the next night. Have had it for a month and love it. It’s the exact size they said and the sides are very firm. No problem sitting on edge. My only regret is I took so long to order it.

Less than perfect…but an excellent product.
As befits a mattress that is more costly than cheaper Amazon offerings, this is very well made. I find it on the softer side of medium firm, and given that it is 12 inches thick and the edges are soft, it is not very supportive to sit on at the sides. I suspect that I will get used to its ‘”feel” and thus far have had a few good nights of sleep.

Great value
This is such a nice mattress. I can’t believe I only paid $600 for it. It feels like a premium mattress. It’s not too hard or too soft, it’s just right. It was something I was worried about when I purchased this. I really hate most memory foam mattresses in the market, because over time, they tend to sag.I waited for a while before I decided to write my review, because I wanted to see if it would sag. But it’s delightfully comfortable and still as great as when I first tried it. I’m very impressed by it. I used to sleep on a beautyrest BLCK before this, and that’s a great mattress, but it’s really expensive. When I moved, I needed something good, but within my budget.This bed in a box delivered! I’m so glad, I feel like I have definitely gotten a good return on my investment with this mattress.It was very easy to set up. All you have to do is open the box, roll it out into an open space, and tear the plastic wrapping off. The mattress starts inflating as soon as you do. I put it on the floor so it would inflate at a completely level surface. I went on a business trip, and I came back, it was ready to use. I mounted it on my bed. It looks great.I’m fairly average in weight and height. I sleep on this alone, and it’s really great. I think another average sized person would sleep well on here with me. I don’t feel hot, but then again, I bought this mattress at the start of a very cold, bitter winter. I did put a mattress protector on it, which could also be why I don’t feel hot.The warranty was why I bought this mattress and not any other bed in a box. I felt at ease spending the money. I read other reviews of people remarking about how expensive this mattress is. I don’t get it. It’s a great value. You sleep most of your life, it’s the place you spend the most time in, get something good.

Too Firm and given the runaround on returning
After years of sleeping in a queen bed, my husband and I finally decided to splurge on a king-sized mattress. Having purchased this same Nectar mattress (in a twin-size) for our young daughter, we were sold on getting the same version for us in a king. The twin Nectar that we own is amazing, very supportive, and so comfortable. I only wish the king-sized version could be described similarly. In comparison, the king mattress feels Ike sleeping on a brick. Where the twin mattress hugs the body, the king size does not. The manufacturer-supplied paperwork that came in the Nectar box encourages customers to give the memory foam 30 days time to fully expand and mentions the importance of sleeping on the mattress in different seasons to get a full and fair experience. Relying on the promise of a “365-day trial” and a “forever warranty” noted over and over, I felt assured that I could give the mattress a fair shot before making a final judgment on its comfort. After months of tossing and turning and both my husband and I agreeing that this mattress just is not comfortable nor is it at all in the same ballpark for comfort as its twin counterpart, I contacted Nectar directly to begin the return-process. I was told by Nectar that since I purchased through Amazon, I would need to deal with Amazon for returns. This made little sense to me since manufacturers usually prefer to handle this type of issue themselves. However, after some back and forth with Nectar, I did contact Amazon. Once I was able to speak with an actual human at Amazon, I was immediately told I needed to speak directly with Nectar. Now, doubly frustrated, I explained that I had already been in contact with Nectar and was told by Nectar that I must deal with this via Amazon.The Amazon associate, finally, after some doing, agreed to refund my money and told me that I would not be responsible for sending product back (due to its prohibitively large size and the nature of the product). However, after a week or so, I was not refunded. I then had to spend a long time, over weeks, dealing with Amazon to recoup my money. This included one conversation with a kind though perhaps naive associate who told me I could simply “fold up the product and leave it on the porch for pick up” after initiating a return. I explained over and over again in a variety of ways how one does not just “fold” an 80-pound foam mattress and that it was originally vacuum-packed in a relatively small box, a process I don’t possess the technology for at my home. I told her I’d have no problem leaving it for pick up but that she would have to provide a reasonable way for me to do that. After being given the runaround and speaking to no less than five people, I was granted a refund and told to dispose of or donate the product. This experience was so much harder than it needed to be. The marketing for the Nectar mattress boasts the “longest trial” in the business and yet the manufacturer does not honor that guarantee. Amazon clearly isn’t prepared to handle honoring that either. I’m thankful that Amazon did finally refund my money to “make it right” but it was like pulling teeth to get to that point. I warn anyone interested in this mattress in a king-size, to look elsewhere. Perhaps if I’d purchased directly through the Nectar site, I would have been treated like a true Nectar customer and granted the privilege of their trial claims. Purchasing here on Amazon, through the official Nectar store, turned out to be a mistake. The experience with this mattress has proven to be both a literal and figurative pain in the neck.